Weldon Long

Weldon Long is a successful entrepreneur, sales expert and author of the NY Times Bestseller, The Power of Consistency – Prosperity Mindset Training for Sales and Business Professionals. He is one of the nation’s most powerful speakers and a driven motivator who teaches the Sales and Prosperity Mindset philosophies that catapulted him from desperation and poverty to a life of wealth and prosperity. At the age of 39, Weldon was living in a homeless shelter after having served 13 years in prison. A 9th grade dropout and three-time convicted felon, he found himself broke and unable to find work. After 6 months of knocking on many doors, he landed a sales position and quickly became one of the industry’s top sales leaders. In 2004, he opened his own company, and in 2009 that company was selected by Inc. magazine as one of the nation’s fastest-growing privately held companies. Weldon currently lives in Colorado with his wife and their two children.

Scott Burrows

As an all-star athlete, Scott played college football at FSU and was a top-ranked kickboxing champion whose last fight was broadcast by ESPN. During the height of his athletic career, Scott survived a horrific car crash, suffering a spinal cord injury that left him paralyzed from the chest down. With singular focus, however, he boosted his recovery using the principles of Vision-Mindset-Grit and eventually found himself competing again—this time in a sport called full-contact wheelchair rugby, aka Murderball. After graduating from college, Scott qualified for the Million Dollar Round Table in the insurance industry, a 100% commission-driven sales award. At the pinnacle of that career, he was involved in a second automobile accident. New injuries forced him to RE-evaluate, RE-invent and once again RE-ignite his life. As a result, he decided to leave an industry he had so much passion for to pursue an opportunity to partner with his brother, who was expanding his golf course fertilizer business into Southeast Asia. Today, as a keynote motivational speaker and bestselling author, Scott delivers presentations around the globe, sharing his compelling story of tragedy and triumph. His real-life experiences, captivating message of perseverance and eloquent storytelling are sure to leave you spellbound.

Rommel Anacan

Rommel considers himself a professional storyteller and a problem-solver. He works with leading companies, organizations and people helping them solve the problems and overcome the challenges that prevent them from achieving their maximum potential. He does this by telling engaging, funny, entertaining, relatable and educational stories centered around a 39T”Winning With People is the Heart of Success”39T message that has powerfully impacted thousands of people around the country.

Prior to launching The Relationship Difference Rommel had a successful career in management, sales and training spanning over 25 years-and he draws on this extensive experience to create dynamic educational workshops that he is known for nationwide.

Doug Chasick

Doug Chasick, “The Apartment Doctor™” is the President of The Fair Housing Institute and has over 40 years of hands-on property management experience, gained from on-site, supervisory, consulting and executive positions with such industry giants as Johnstown Properties, R & B Realty Group (Oakwood), The Related Companies and First Capital Companies. He began his career as a Resident Manager for a 524-unit apartment property, and has since been responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties.

Doug is an accomplished speaker and author, with numerous articles published in the Journal of Property Management, UNITS Magazine, The Apartment Professional, Sales & Marketing Magic for Apartment Managers™ and many regional and local property management publications. He was the Editor of NOI News™, a web-based subscription newsletter for multifamily professionals, and is co-author of the books “Outstanding Facilitation Techniques”, “The Apartment All Stars Complete Guide to Leasing Apartments” and “How to Excel in Leasing”. Doug has spoken many times at the annual NAA, IREM and NAHB educational conferences; The Annual Brainstorming Sessions; Multi-Housing World and at many apartment association events, annual conferences, and many private company conferences.

Doug is the 2010 recipient of the Apartment Career and Education (ACE) Award for Professional Educators from The National Apartment Association Education Institute (NAAEI) and the 2010 “Legends of the Industry” award from Multifamily Pro and the Annual Brainstorming Sessions. He was the 2003 & 2004 President of the Space Coast Apartment Association and has served on the Board of Directors of the National Apartment Association as the Region III Vice President and on the Board of Directors of the NAAEI.  He was the 1998 & 1999 Chairman of the Editorial Advisory Board of UNITS Magazine. A past Chairman of the RAM Board of Governors, a RAM Life Governor and a past Trustee of NAHB’s Multifamily Council, Doug served on the Grace Hill Board of Educators, and serves on the Board of Advisors for FAIR HOUSING COACH, TAX CREDIT HOUSING MANAGEMENT INSIDER and ASSISTED HOUSING MANAGEMENT INSIDER.

Doug earned his Certified Property Manager (CPM®) designation in 1978 from the Institute of Real Estate Management. He served as a member of the National Faculty of IREM for eight years, teaching Course 101, “Successful On-Site Management”, Course 301, “The Marketing and Management of Residential Property” and Course 400, “Managing Real Estate As An Investment”.  A member of the National Apartment Association Education Institute National Faculty, Doug is the Lead Instructor for the NAAEI Advanced Facilitator Training (AFT) Course and also leads the CAM, CAS and CAPS courses for NAAEI and their affiliates. Doug is licensed as a Real Estate Broker in Florida and Georgia and licensed as an Expert Fair Housing Instructor by the Commonwealth of Virginia. A member of ATD, he received his Synchronous Learning Expert (SLE) certification in 2006 and Certified Distance Learning Educator (CDEI) certification from ARELLO/IDECC in 2009.

Mark Cuckro photo

Mark Cukro

Mark is the President of Plus One Consulting, Inc. and founder of Service Team Training.com.  Mark is a national speaker and a leading resource in the field of service team development and training.

Prior to Starting his own company he was the Director of Service Team Development for Colonial Properties Trust, Inc, a New York Stock Exchange traded company with 148 properties and over 48,000 apartment homes.

His certifications include, CAPS, CAMT I, CAMTII, CPO, CPO Instructor with the National Swimming Pool Foundation, EPA proctor for the 608, 609, and R-410a certifications as well as all HVAC Excellence courses. Mark is also a NAAEI Instructor and worked on the development of the new CAMT program.

On a personal note, Mark is a Jiu Jitsu Coach and owns and operates a Martial Arts Academy in Harrisburg, NC.

Amy Kosnikowski Dilisio

Amy is a proven leader in sales, leasing, management and the marketing of real estate assets across the country. In 1990 she began her career onsite as a leasing professional advancing quickly to Director of Marketing & Training with companies such as Summit Properties and Oakwood Worldwide.

Amy is a popular speaker at national, state and regional apartment associations where she gladly shares her knowledge and experience in leasing, marketing and leadership with all to improve performance and enhance results. As a member of the National Apartment Association Education Institute Faculty along with serving recently on the NAA Education Advisory Board, Amy continues to strive to broaden industry strength and skill through learning, growing and challenging the status quo.

Based out of Charlotte North Carolina, Amy is a national speaker and industry educator who launches her own education and consulting firm, Quintessential Marketing & Training, in 2005. Amy also is an affiliate with Sprout Marketing, a marketing agency exclusive to the multifamily industry, who delivers cutting-edge training, innovative resources and marketing for her clients that are fun, easy and makes YOU look good!

Rick Ellis

Rick Ellis, CAM, CPM has been intimately involved in the apartment business for over 36 years…yet he STILL thinks he’s a teenager! He started as an onsite assistant manager and leasing consultant. Yet, Rick rose quickly thru the ranks to direct a fast growing apartment portfolio from two properties in the Dallas area to over 6000 units in three states.

In 1985, he founded ELLIS Consulting Group in Irving, Texas. Now the name ELLIS has become synonymous with the finest market consulting, training, and contract leasing to the multi-family industry. Rick also founded the largest apartment mystery shopping company in the United States. Rick does not just speak about property management…….but practices it daily through his management company, ELLIS HomeSource. This company specializes in “off-site” management handling a sizable portfolio of single-family homes, duplexes, and condominiums throughout the Dallas/Ft.Worth Metroplex.

Finally, Rick is the broker and owner/operator of J. Ellis Apartment Locators located in Lewisville, TX.

Rick lives near the Dallas/Fort Worth Airport….. in Coppell, TX, with his wife and best friend, Diane,…and their two Cavalier Spaniel dogs, Marley and Bree. They have 4 adult children between them.

Rick is a graduate of Abilene Christian University receiving a BA in 1977 and a Masters in Theology in 1979. He holds a Texas Real Estate Broker’s license and is an Eagle Scout.

Richard George

Richard brings a no-nonsense approach to strategic planning and a passion for culture building. Richard’s background includes the management of over two billion dollars of real-estate assets, and over 200 million dollars of capital re-investment strategies. Richard has demonstrated successful acquisitions, dispositions, merger facilitation, and repositions. Key to his portfolio is the management of highly distressed properties, including those in court receivership and turning these into assets rather than liabilities.


Mary Gwyn

Mary Gwyn, CPM, is Chief Innovator of Apartment Dynamics, with over 20 years in the Multifamily Industry. She consults and trains for companies all over the country, utilizing her marketing and operating strategies on our own portfolio to produce unsurpassed results. Mary tells people the money is made (or lost) at the property and being guided by that truth has made her a success as a consultant and trainer. Her hands-on approach to multifamily paired with her industry foresight and tenacity helps her develop and implement innovative solutions, and web and in-person training programs, all designed to achieve a property’s maximum financial performance. She is a regular speaker at industry events including NAA, company annual meetings, Realtors and Apartment Associations, and writes for trade publications, including UNITS Magazine, MultifamilyInsiders.com, and the Apartment Dynamics blog.

Kathleen Harmon

Kathy is a Certified Property Manager (CPM®), and an Accredited Residential Manager (ARM®), designations awarded by the Institute for Real Estate Management (“IREM); a Certified Senior Advisor (CSA); and a Certified Residential Manager.

Kathy started out as a part-time caretaker/weekend leasing agent for a 270-unit market-rate apartment building in Minneapolis. Later, she became an owner of a management company with a portfolio of 5,000 apartment and condominium units, including A-grade market-rate, tax credit, and Section 8 apartment units, together with one million square feet of commercial space.

Marla Posey

Founder and Chief Executive Officer CPM®, HCCP®, TaCCs, NAAEI Faculty

Launched in 2015, Spark Multifamily Consulting ® provides advanced learning systems and seminars as well as analysis and advisory services in the areas of Multifamily Operations, Marketing, Talent Capital, Financial Management, Design Efficiency and Productivity of the Organization. Our comprehensive semi-custom and custom educational platform enhance the knowledge and skills of their client’s in-house talent and assist them in exceeding their long-term goals through the most dynamic and innovative practices.

Lia Nichole Smith

Lia Nichole Smith has over 20 years of experience in training and property management. Lia began her training career at Nextel Communications in 1996 where she was responsible for training more than 1,000 Customer Care Representatives. After leaving Nextel in 2002, Lia embarked on a new career in property management as a Leasing Associate with Lincoln Property Company and steadily moved up the ranks.

Lia was able to merge the worlds of training and property management when she became the Director of Training and Marketing at SPM Property Management in 2006. Lia came on board with Satisfacts Research in 2011 in a role which allows her to relate to both onsite and corporate employees. In 2016, Lia’s role expanded to Vice President of Education and Performance for both SatisFacts and ApartmentRatings.com.

Flexibility is the key when working in the property management industry, and Lia has lived and worked in six states; from California to Maryland. Whether it is helping residents who “have to have it today” in the North, to the “get it to me when you can” residents of the South, she understands that each market is unique and deserves an individual approach when trouble shooting and delivering training solutions.

Lia has presented at several industry events on topics related to affordable, conventional, and tax credit communities. She has proven experience in solving marketing and training challenges for affordable, senior, student, tax credit, and market rent communities. What Lia has found to be synonymous with all of them is value, quality and service, things every resident deserves. Lia is also the author of “101 Marketing Ideas To Get You Through The Slow Season”, a practical guide to apartment marketing.

Lisa Trosien

A frequent multifamily speaker for the National Multihousing Council and other associations, Lisa started out as a Leasing Professional who worked part time to finance her undergraduate studies. Upon discovering how much she enjoyed leasing and the apartment industry as a whole, Lisa decided that she would use her teaching degree and apply what she has learned in school to the industry she has grown to love. A dedicated professional, Lisa has contributed to different leasing programs all around the United States. The curriculum development and content specialist has a column titled “On Site Solutions” on UNITS magazine of the National Apartment Association.