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THE PREMIER VIRTUAL MULTIFAMILY EVENT IN THE MIDWEST!

Schedule

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All
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Leasing
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Property Management
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Marketing
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Maintenance
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Regional Supervisor
9:00am - 10:00am

Opening Keynote - Dare to Matter: How Apartment Professionals Rise to Significance

Pete Smith

Success is good. Significance is best. It’s time for you to matter more.

Surviving a stroke at an early age, and after years of research, interviews, trainings, and observation, Pete Smith reveals the ‘Significance Framework’ outlined in his best-selling book, Dare to Matter. This framework reveals the six major pillars of significance and how they can be incorporated into our daily lives.

2020 has forced us, willingly or not, to adapt, stay hopeful, and remain diligent in fulfilling our commitments. This year has made us as individuals question their desires, reevaluate their motivators, and become more resourceful than ever.

Those who have been successful have done so because they’ve been able to answer one simple question at the foundation of who they are and what they do: What’s the point?

Society claims that success and happiness should be our most desired end goals. Even prior to the “quarantine heard ‘round the world,” people were recognizing higher levels of success but felt more isolated, disconnected, and unfulfilled than even before? During the quarantine, people have rediscovered what they’ve always known deep down: that what they truly desire is to know with certainty that who they are and what they do matters.

This inspiring keynote session will leave you with a refreshed mindset ready to redefine what matters to you.

Thank you to our sponsors:

 

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10:00am - 11:00am

Trade Show Exhibitors Available

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11:00am - 12:00pm

Emergency Preparedness

Angel Davila

Planning for the unexpected is next to impossible but you can try! Whether it be severe weather, an active shooter or any other emergency situation, you want to have a plan of action should your property get caught in an unanticipated situation. In this session, we will teach you how to expect the unexpected and what to have on hand to make any emergency less chaotic.  We’ll review

  • Emergency Action Plans for natural disasters, an active shooter and more
  • Safety equipment recommended in any situation, pandemic or not!
  • Top must-haves to keep on-site at all times

Thank you to our sponsor:

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First Day Failures: The Biggest Mistakes Managers Make When Welcoming a New Team Member

Kara Rice

Overhaul your onboarding process to start welcoming new team members appropriately. It’s no secret that a successful first day, followed by a satisfying first month, can lead to long term success and retention. Discover practical, actionable ideas from within and outside of multifamily to pump up the passion in your newest team members—so they stick around. In this session, we’ll cover:

  • What’s the difference between orientation and onboarding? Discover the answer, and how both play a critical role in welcoming new employees into your company
  • Avoid “New Hire Remorse” with thoughtful planning for what happens after the job offer is accepted
  • Plot out a strategy that can be reused each time a new associate, whether management or maintenance, joins your team
  • What multifamily firms across the country do differently that spark engagement and keep their turnover low

Nearly a quarter of all employee turnover happens within the first 45 days on the job. Think how much easier life would be, and how much more profitable your organization would be, if you could close the revolving door on employee churn.

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212 Degrees of Leadership: Understanding Love Languages

Mark Howell

Find out what your love language reveals about your professional leadership! During this session, we will break down 5 of the 10 degrees of leadership to expose how you as an individual can truly care and nurture your team. Discover how to use your love language in a professional setting when it comes to communicating with your team and getting work done.

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12:00pm - 12:30pm

Trade Show Exhibitors Available

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12:30pm - 1:30pm

The Service Technician as Leasing and Renewal Consultant

Rick Ellis

No, we’re not going to teach you how to lease apartments, but we will show you why your role is just as important in the leasing process. Join us for a presentation focused on creating a “team effort” leasing strategy that involves all on-site employees. The leasing consultant isn’t the only face residents see on the property – the service technician and how they deliver customer service plays a key role in both leasing and renewal. Leave this session instilled with a new pride in maintenance and the importance of your contribution to the resident retention effort in your community.

Thank you to our sponsor:

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Significant Communication in Calm and Chaos

Pete Smith

Our current environment has twisted, tossed, and turned upside-down our normal way of operating. Colleagues have become faces we see on a screen or a voice on the phone. Water cooler conversations now take place in our home kitchens. Family vacations involve going camping in your living room. In a time of crisis and chaos, one thing is certain: being an effective communicator is a requirement for not only addressing the immediate obstacles but also to position your future for success.

Traditional statistics state that body language, tone, and words comprise 100% of communication. Unfortunately, this is far from accurate. It’s not that those three components of communication aren’t important. Rather, because much of our communication is expressed beneath the surface, it’s important to recognize how we are influenced by what we see, hear, and say, and understand how we (and others) interpret that information.

This session is far from your ordinary presentation on communication. This will be a fun, challenging, and insightful look at how to become a more effective communicator in every aspect of your life, in the calm and the chaos.

Thank you to our sponsor:

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Leasing in the New Era: Building Online Rapport, Leasing on the Web and Closing Virtually – My How Things Change

Stephanie Graves

How do you lease an apartment? The prospect must imagine themselves calling that apartment home, right? Well, in today’s world – it can be hard to envision yourself living in a place where you’ve never actually stepped foot. While we’ve had to adapt to leasing virtually, the basics of leasing haven’t changed! In this session, we’ll talk about how you can continue to build your rapport online and what it takes to grow a community of loyal residents despite the virtual hurdles you may encounter.

Thank you to our sponsor:

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You’re Here. You’re There. You Can’t Be Everywhere: Dealing with Distractions in a Distractable World

Lori Snider

Do you often find yourself thinking, “My workload is insane.” “I am crazy busy.” “I am overwhelmed, it’s all too much.” – then this is the session for you. With so many distractions vying for our attention, it’s easy to lose focus and feel unaccomplished at the end of your workday. Leave this session with a re-centered focus to get back on track and take back control of your time, day and environment.

Thank you to our sponsor:

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9:00am - 10:00am

Everyone Gets a Trophy: Moving Team Members from Entitled to Engaged

Kara Rice

According to recent research, nearly 7 out of 10 American workers are unhappy with their jobs. Their disengagement ranges from mildly dissatisfied to downright miserable. Worse yet, many take their dissatisfaction out on their bosses, coworkers, and customers. This is seriously bad for business!

With most workers dissatisfied and many assuming an attitude of entitlement, it may seem as if getting enthusiastic performance from your team members is an impossible task. It isn’t. In this eye-opening session, we’ll dive into the primary areas of focus that drive off-the-charts satisfaction and performance. Laugh while you learn actionable steps to getting the best out of your people. You’ll be rewarded with a more enjoyable work environment and greater productivity, customer satisfaction, and profitability.

  • Millennials, amirite? What’s the deal with this youngest generation? They’re not as entitled as they’re portrayed…here’s how to get their full commitment
  • Study examples from within multifamily and beyond that illustrate the power of multifamily leaders to impact results
  • Learn practical, easy-to-implement techniques for boosting engagement in your own communities and company
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Retention Tactics: Stop the Revolving Door of Resident Change

Stephanie Graves

Your current residents are the best tool you can use in your marketing toolbox. Often times, we’re so focused on new leases and attracting new residents that we forget about the community of residents that tag your property on social media and leave reviews. In this session, we’ll talk tactics to turn your residents into marketing powerhouse that stay, renew and add to the community.

Thank you to our sponsor:

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Dealing with Difficult People: The LEARN Model of Conflict Resolution

Rich George

In this fun and energetic session, you will gain a new understanding of dealing with the difficult people in their lives. Leave with a new set of skills as well as a strategy to handle the stress created by difficult people and situations. By using these skills participants will have more time and energy, which leads to additional productivity and better attitudes about their positions within the organization. At this program’s conclusion, participants should be able to L.E.A.R.N. their way through conflict. List the benefits of effectively dealing with difficult people.

Learning Objectives:

  • Obtain strategies to deal with difficult people in the workplace.
  • Gain an understanding of the difference between people that are upset and people that are difficult.
  • Learn how to de-escalate situations and to satisfy the needs of others.
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10:00am - 11:00am

Trade Show Exhibitors Available

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11:00am - 12:00pm

Time Management for Maintenance

Angel Davila

Learn new tips and tricks for maximizing your time in the maintenance world. In this session, we will go into the details of organizing your shop, completing preventative maintenance during a pandemic, determining what is really an emergency work order and more. After this session, time management will become the most important tool in your toolbox.

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212 Degrees of Communication: What Type of Communicator are You?

Mark Howell

The 5 stages of the 212 Degrees of Leadership is all about communication. The key to success of every business is great communication. In this session, we will learn the motivators behind how you deliver and receive information is the key to successful communication.

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Reputation Management 2.0: What Employees are Saying about Your Company

Kara Rice

In today’s world, we check online reviews before trying a new restaurant or buying a pair of shoes. The same goes for job seekers! More than half of all job seekers visit an online job site to find out what they can about potential employers. What will they learn about your company? Employee reviews are the new foundation when it comes to reputation management. In this session, we will explore what property management firms can do to positively affect recruitment and retention. Topics include responding to review (the good and the bad!), monitoring your company rating on recruitment sites, your overall brand and more.

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12:00pm - 12:30pm

Trade Show Exhibitors Available

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12:30pm - 1:30pm

How to Be the Employee Successful Companies Fight to Keep

Rich George

We are all perfectly engineered and designed to get the results that we are currently getting.  Do you want to get more than your “fair share”?  Based on the Law of Attraction, this session is designed to inspire you to attain success through summoning your strengths to attain personal engagement. This motivational program will help those that are seeking success to channel their passion into a dramatic career, and happier lives through positive self-talk, keys to success and more.

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Powerful Texting and Telephone Techniques

Rick Ellis

Thousands of shopping reports have proven that the telephone is by far the weakest part of most leasing presentations. Yet shopping reports indicate that strong telephone skills mean an equally effective onsite presentation! This session will focus on both basic and advanced telephone leasing skills. You will learn how to turn the telephone into your most powerful leasing tool!

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More Mufasa… Less Superman: Stop Leading Through… Start Leading

Lori Snider

Every year, hundreds of books are written about leadership. How to lead more effectively, communicate more effectively and deliver more effectively. So, why is it so hard to stop telling people what to do, and instead, show the way to discover solutions? In this session, we will explore how to stop managing, and start leading your team consistently, help them grow, and create a culture of discovery and accountability. Stop being Superman, learn to be Mufasa.

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4:00pm - 5:00pm

Awards Show Zoom Event

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Platinum
Gold